Legal

Terms of service

Last updated: 29 May 2026 · Version 2.0

These terms and conditions (the “Terms”) govern the use of the idRent platform. By creating an account or using the platform you confirm you have read, understood and fully accepted these Terms. If you disagree, do not use the platform.

These Terms together with the Privacy policy, the Cookie policy, the Acceptable use policy and any other specific policy applicable to a particular service, constitute the entire agreement between you and Moverelocacion, S.L.

1. Parties and acceptance

1.1. Who we are

idRent is operated by:

• Moverelocacion, S.L.(“Move”, “we”), Spanish tax ID B23856172, registered at Avenida de Manoteras 24, 2nd floor, 28050 Madrid, Spain. Contact: hi@idrent.io.
• Billing for paid services is handled by Racimo, LLC, EIN 37-1826881, registered at 382 NE 191st St, PMB 813073, Miami, FL 33179-3899, USA.

1.2. Acceptance

By registering or using the platform you confirm that:

• You are 18 or older and have full legal capacity to contract.
• You accept these Terms in your own name or, if acting on behalf of an entity, you warrant you are authorised to bind it.
• You are responsible for periodically reviewing these Terms for changes (see section 30).

2. Definitions

• Platform: the idrent.io website and the idRent web app, including all functionalities, content and associated services.
• User / You: a natural person who creates an account or uses the Platform.
• Tenant: a User who uses idRent to manage their rental profile and share it with landlords.
• Landlord: a natural or legal person who accesses the tenant's profile through a private link generated by the tenant.
• Guarantor: a natural person who backs the tenant before the landlord.
• Insurer / rent guarantee company: third party offering rent-default guarantee services.
• Documentation: files the User uploads to the Platform (ID, payslips, contracts, references, etc.).
• Verified idRent: the tenant's profile after manual review of their documentation by our team.
• PLUS / Move PLUS services: premium services provided by Move (full relocation, legal advisory, active flat search) contracted separately.

3. Eligibility

To use the Platform you must:

• Be at least 18 years old.
• Have full legal capacity to contract.
• Not have been previously suspended or blocked by Move for breach of these Terms.
• Not be included on international sanctions lists (OFAC, EU, UN) or service-restricted regimes.

4. Service description

4.1. What idRent does

idRent is a software platform that:

• Lets you build a verified tenant profile with documents reviewed manually by our team.
• Generates private, expirable links to share your profile with landlords without exposing the original files.
• Lets you request manual landlord verification before signing (paid — €30).
• Acts as intermediary connecting you with rent-guarantee companies (insurers) that may offer you rental insurance.
• Informs you about typical documents and signing costs in each destination city based on your country of origin.
• Lets you access, on your express request and under separate contract, Move's premium services (PLUS services).

4.2. What idRent is NOT

idRent is NOT:

• A real-estate agency or estate agent.
• A relocation company or relocation agent (those are Move's separate service under PLUS).
• A guarantor company or insurer.
• A credit institution or payment service provider (those are provided by Stripe / Racimo LLC).
• A party to the rental contract between you and the landlord.
• A legal or financial advisor — we do not provide individualised legal or tax advice.

5. Account and security

5.1. Registration

To access most features you must create an account via Firebase Authentication (email/password or Google). You must provide truthful, accurate, up-to-date and complete information.

5.2. Credential confidentiality

You are solely responsible for the confidentiality of your password and for all activity occurring on your account. You agree to:

• Use strong passwords (minimum 10 characters).
• Never share credentials with third parties.
• Notify us immediately of any unauthorised access or suspected account compromise.
• Log out when using shared or public devices.

We recommend enabling multi-factor authentication (MFA) when available.

5.3. One account per person

Each User may only create one personal account. Creating duplicate accounts, impersonating others or transferring your account to third parties is prohibited.

6. User obligations and warranties

By using the Platform you represent and warrant that:

• Truthfulness: all information and documentation you upload is true, accurate, current, authentic and belongs to you or you have the right to use it.
• Document authenticity: documents you upload are originals or faithful copies, not altered, falsified or tampered with.
• No impersonation: you do not impersonate another person or provide third-party data without their explicit consent.
• Guarantor and household data: you have explicit authorisation from any third party whose data you upload (guarantors, family members, etc.).
• No fraudulent use: you will not use the Platform for fraudulent, unlawful or anti-public-policy purposes.
• Regulatory compliance: you will use the Platform in compliance with all applicable laws (labour, tax, immigration, tenancy).
• Cooperation: you will cooperate in good faith with our reasonable requests for additional identity or documentation verification.

Falsifying or tampering with documents is a crime in Spain (Arts. 390-399 of the Criminal Code). Fraudulent use of the Platform may lead to:

• Immediate suspension without notice.
• Account cancellation and service termination.
• Reporting to competent authorities (police, AEPD, public prosecutor).
• Notice to affected landlords.
• Damages claim.

7. Acceptable use policy

Use of the Platform is subject to the Acceptable use policy (AUP) which is incorporated by reference. The following are prohibited, among others:

• Reverse-engineering, decompiling, disassembling or attempting to derive source code.
• Scraping, web crawling or any massive automated data extraction.
• Bypassing or attempting to bypass security, authentication or rate-limiting mechanisms.
• Uploading malware, viruses, malicious code or files that could damage the Platform or other Users.
• Interfering with the Platform's normal operation or subjecting it to abnormally high loads (DoS / DDoS).
• Using the Platform to send spam, unsolicited communications or unauthorised advertising content.
• Reselling, redistributing or sublicensing the Platform or its content without our written authorisation.

8. User content and documentation

8.1. Ownership

You retain ownership of all documentation and content you upload to the Platform. You grant us, for the duration of your account, a worldwide, non-exclusive, royalty-free, limited licence to store, process, display and transmit your content solely for the purpose of providing the service to you (including displaying it to landlords or guarantors you authorise).

8.2. Your responsibility for your content

You are solely responsible for:

• The accuracy, legality and authenticity of content you upload.
• Holding all rights necessary to the content (including IP rights to third-party documents, e.g. recommendation letters signed by another person).
• Ensuring the content does not infringe third-party rights, data-protection law or any other applicable rule.
• Keeping backups of your own documentation (we are not a storage service — if you lose account access, you may lose access to uploaded content).

8.3. Prohibited content

You may NOT upload:

• Falsified or tampered documents, or third-party documents without their consent.
• Content infringing third-party rights.
• Unlawful, defamatory, obscene, threatening, xenophobic, racist or fundamental-rights-violating content.
• Executable files, scripts, malicious code or anything that could compromise security.
• Unnecessary sensitive data (medical, political, religious) exceeding what the service requires.

We reserve the right (without obligation) to moderate, remove or refuse content breaching these prohibitions, suspending or terminating the account as appropriate.

9. Verifications — disclaimer

9.1. Tenant verification

Our team manually reviews the documentation you upload to issue verification badges. This review is best-effort and based on the documentation you provide. It does NOT constitute:

• A guarantee of your future solvency.
• An expert or judicial report.
• A legal opinion.
• A Move recommendation to the landlord to sign with you.

9.2. Landlord verification

When you request a landlord verification for €30, we consult public sources (Property Registry, Cadastre, Commercial Registry) based on data you provide. Verification:

• Significantly reduces scam risk but does not eliminate it 100 %.
• Is based on public information at the time of consultation; later changes in ownership or other circumstances may not be reflected.
• Is not a judicial investigation or financial-solvency report on the landlord.
• Does not exempt you from acting with reasonable diligence when signing the contract and especially before transferring funds.

10. Rent guarantee companies — disclaimer

The rent guarantee companies we connect you with are independent third parties. idRent acts as intermediary but is not a party to the guarantee contract. Specifically:

• Coverage terms, premiums, deadlines, exclusions, deductibles and claims procedures are set by the guarantor under its own rules.
• The decision to approve or reject coverage is exclusively the guarantor's. Move does not influence it.
• Any dispute over the guarantee contract is resolved directly between you and the guarantor, under its own terms.
• Move is not responsible for the guarantor's solvency, service quality, operational failures or bankruptcy.

11. Move premium services (PLUS)

From the idRent Platform you can request Move's premium services (full relocation, legal advisory, active flat search, etc.). These services:

• Are governed by a separate contract between you and Move, signed specifically on activation.
• Have an independent cost, partly or fully creditable against the amount already paid for your idRent subscription per the conditions applicable at engagement time.
• Their terms are not covered by these Terms — they are governed by the specific terms applicable to the service.

12. Subscriptions, payments and billing

12.1. Plans and prices

We offer a Free plan, paid plans (Basic, Premium) and an optional read-only Maintenance plan. Prices and features of the Free / Basic / Premium plans are published at /pricing. Prices may change at any time; changes only apply to new subscriptions or to renewals after the corresponding notice (section 30).

12.1.bis Maintenance plan (read-only)

The Maintenance plan is an optional plan designed for users who have already completed the intensive onboarding process and wish to keep their idRent profile alive without paying Basic or Premium. Its specific conditions are:

• Price: €9/month or €71/year (~34% discount when paying annually). Cancel anytime.
• Read-only access: your public idRent stays live, you keep your verified documents, added landlords and existing guarantors. You cannot add new properties, new share links, new guarantors, nor request document reviews or landlord verifications while on this plan.
• Mandatory manual opt-in: switching to Maintenance is not automatic. You must activate it yourself from /dashboard/billing. If you do nothing, your Basic or Premium plan keeps renewing and being charged normally at the published price.
• When activating Maintenance you must manually cancel your prior Basic/Premium plan (section 15.1) to avoid overlapping charges. Move does not perform this cancellation automatically.
• To return to Basic or Premium you must re-subscribe manually; there is no automatic upgrade from Maintenance.
• The Maintenance plan is not advertised as an entry point to the service (it does not appear at /pricing); it is only available as a downgrade option from /dashboard/billing once you've been a paying customer.

12.2. Payment processing

Payments are processed via Stripe / Racimo LLC. We do not store your card data at any time; Stripe handles the financial information under PCI-DSS Level 1 certification.

12.3. Auto-renewal

Paid subscriptions auto-renew at the end of each period (monthly or annual) unless you cancel beforehand. Stripe sends a confirmation email for each charge. You can disable auto-renewal from Settings → Billing at any time; the plan remains active until the end of the already-paid period.

12.4. Taxes

Prices shown at /pricing are the final prices we charge. As Racimo LLC is the billing entity (based in the USA), subscriptions may not include explicit VAT; Move and Racimo manage tax compliance in their respective jurisdictions. If your company requires an invoice with specific data, contact us.

12.5. Add-on payments

Some services (landlord verification at €30, extra document reviews, etc.) are charged as one-off pay-per-use. The same payment methods and processor apply.

13. Right of withdrawal (14-day cooling-off)

As a consumer resident in the European Union, you have the right to withdraw from the subscription contract within 14 calendar days from contract formation, without giving reason and without penalty (Arts. 102 et seq. Spanish Royal Decree-Law 1/2007).

13.1. How to withdraw

To exercise the right of withdrawal:

• Send us an email to hi@idrent.iowith the subject “Withdrawal” within the 14 days after subscription contracting.
• You can also use the model withdrawal form in Annex B of Royal Decree-Law 1/2007.
• To meet the deadline it is sufficient to send the withdrawal communication before the deadline expires.

13.2. Consequences of withdrawal

We will refund all payments received from you without undue delay and in any case within 14 calendar days from receipt of the withdrawal notice. We will use the same payment method used in the initial transaction (Stripe) unless you agree otherwise.

13.3. Early loss of withdrawal right

If you expressly request us to begin service provision during the 14 days (e.g. immediate access to Premium plan and consumption of verifications or document reviews during that period), you expressly acknowledge that you lose the withdrawal right once the service has been fully performed (Art. 103(a) Royal Decree-Law 1/2007).

If you withdraw after consuming part of the service, we may retain the part proportional to the service already provided.

14. Refunds outside the cooling-off period

Outside the 14-day cooling-off period:

• No refund applies for voluntary plan cancellation — access continues to the end of the already-paid period.
• Full or partial refund applies if there is a technical failure attributable to Move preventing use of the service for a substantial period.
• Refund applies if we charge you in error or duplicate a charge.
• Disputes are resolved by writing to hi@idrent.io.

15. Cancellation

15.1. Cancellation by you

You can cancel your subscription or close your account at any time from Settings → Billing / My account. After cancellation:

• Your plan remains active to the end of the already-paid period.
• On closing your account, your data enters a 30-day grace period during which you can recover the account by writing to support. After 30 days, data is permanently deleted (except what we are legally required to keep — see Privacy policy).

15.2. Cancellation by us

We may cancel your account or subscription with reasonable notice (minimum 30 days) if:

• We discontinue the service.
• For legitimate commercial reasons we cease providing to a category of users.

In case of cancellation by us without breach by you, we will refund the proportional part of the unused period.

16. Intellectual property

16.1. Our IP

All Platform elements (source code, design, texts, marks, logos, graphics, databases, algorithms, documentation, etc.) are the property of Move or its licensors, and are protected by Spanish and international IP law (Royal Decree-Law 1/1996 on Intellectual Property; Law 17/2001 on Marks; etc.).

We grant you a limited, personal, non-exclusive, non-transferable, revocable, royalty-free licence to use the Platform solely for the purposes set out in these Terms. We grant you no other right over the Platform or its contents.

Without our prior written authorisation, you may NOT:

• Reproduce, copy, distribute, modify or create derivative works.
• Use our marks (idRent, Move, logo) on any product, service or publication.
• Access source code or attempt to derive it by reverse engineering.

16.2. Your content

See section 8 for the regime applicable to your content.

17. Confidentiality

Both parties undertake to keep confidential any non-public information accessed during the contractual relationship (technical, commercial, third-party data contacted at your request, etc.) during the contract and the 5 years after its termination.

Excluded from this obligation: information in the public domain, information the receiving party already possessed, information lawfully obtained from sources with no confidentiality obligation, and information whose disclosure is required by law or competent authority.

18. Privacy and data protection

Processing of your personal data is governed by our Privacy policy, incorporated by reference into these Terms.

19. Notices

Notices, communications and acceptances under these Terms may be sent:

• From Move to you: to the email on your account or via in-Platform messages. Notices are deemed delivered upon sending.
• From you to Move: by email to hi@idrent.io or by recorded post to Moverelocacion, S.L., Avenida de Manoteras 24, 2nd floor, 28050 Madrid, Spain.

20. Suspension and termination

20.1. Immediate suspension

We may suspend your access to the Platform immediately, in whole or in part, without notice and without liability, if:

• We detect fraudulent use, falsified documents or identity impersonation.
• We receive a public-authority or judicial requirement.
• Your account poses a security risk to the Platform or other Users (e.g. compromised account).
• There are reasonable indications of money laundering or terrorist financing (in which case Spanish anti-money- laundering law applies).
• You materially breach the Acceptable Use Policy.

20.2. Termination for breach

We may terminate the contract and close your account, with reasonable notice (or no notice if the breach is serious or recurring), if:

• You materially breach any provision of these Terms.
• You have intentionally uploaded falsified documents or false information.
• You have requested withdrawal or account closure in writing.
• You have not used the account for a prolonged period (minimum 24 months) after prior notice.

20.3. Effects of termination

On termination:

• You will lose access to the Platform.
• The clauses that by their nature must survive will: 8 (content responsibility), 16 (IP), 17 (confidentiality), 21 (disclaimers), 22 (liability cap), 23 (indemnification), 26 (severability), 31-32 (law and jurisdiction) and the Privacy policy on data retention and deletion.

21. Disclaimer of warranties

The Platform is provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by law, Move does not warrant, expressly or impliedly:

• That the Platform will operate uninterrupted, error-free or without downtime.
• That it will be available at all times in all places.
• That it is compatible with any specific hardware, software, browser or configuration.
• That it will meet your particular expectations or requirements.
• That verification services guarantee the signing of a rental contract.

Legal warranties applicable to consumers (Arts. 114 et seq. Royal Decree-Law 1/2007) are not excluded — we only limit warranties above the legal minimum.

22. Limitation of liability

To the maximum extent permitted by applicable law and with the exceptions in section 22.3:

22.1. Monetary cap

Move's total aggregate liability to you for any claim arising from or related to these Terms or the use of the Platform is limited to the total amount actually paid by you for your subscription in the 12 months preceding the event giving rise to the claim. For Free-plan users, the cap is limited to €50.

22.2. Exclusion of indirect damages

Under no circumstances will we be liable for:

• Lost profit or lost business opportunity.
• Indirect, incidental or consequential damages.
• Damages from the impossibility of signing a rental contract.
• Damages from a landlord's or guarantor's decision.
• Damages from third parties not controlled by Move (Stripe, Firebase, Resend, etc.).
• Data loss or corruption not attributable to our wilful misconduct or gross negligence.

22.3. Exceptions (non-limitable liability)

The limitations in 22.1 and 22.2 do NOT apply in the following cases, in which we respond under common law:

• Wilful misconduct or gross negligence on our part.
• Personal injury or death caused by negligence.
• Violation of consumer's non-waivable fundamental rights (Arts. 86 and 87 Royal Decree-Law 1/2007).
• Liability under Art. 82 GDPR for data-protection violations.
• Any other liability whose exclusion is prohibited by mandatory law.

23. Indemnification

You agree to defend, indemnify and hold harmless Move, Racimo LLC, its directors, employees, agents and partners, from any claim, demand, loss, liability or expense (including reasonable attorneys' fees) arising from or related to:

• Your breach of these Terms or of the Acceptable Use Policy.
• Your fraudulent or unlawful use of the Platform.
• The falsity, inaccuracy or falsification of the information or documentation you upload.
• Your violation of third-party rights (IP, data protection, etc.).
• Any third-party claim (landlord, guarantor, authority) arising from your action through the Platform.

24. Force majeure

Neither party will be liable for failure or delay in performing its obligations where due to force majeure or circumstances beyond its reasonable control, including without limitation:

• Natural disasters, pandemics, epidemics.
• War, terrorist attacks, civil unrest, revolutions.
• Acts or decisions of public authorities, regulatory changes.
• Major cyberattacks (ransomware, large-scale DDoS) affecting the sector.
• Prolonged downtime of essential third-party services (AWS, Google Cloud, Stripe) beyond our reasonable mitigation capacity.
• Massive electricity or telecommunications outages.

We will notify force-majeure events without undue delay. If the situation lasts more than 30 days, you may terminate the contract without penalty with pro-rata refund of the unused period.

25. Survival

Clauses that by their nature must survive termination shall do so, in particular: IP (16), confidentiality (17), disclaimers (21), liability cap (22), indemnification (23), severability (26), law and jurisdiction (31-32).

26. Severability

If any provision of these Terms is held void, illegal or unenforceable by final judgment or by law, that invalidity will not affect the remaining provisions, which will remain in full force and effect. The parties will replace the invalid provision in good faith with one that most closely approximates its original intent and is valid.

27. Entire agreement

These Terms, together with the Privacy policy, the Cookie policy and the Acceptable use policy, constitute the entire agreement between you and Move on the subject matter, and replace any prior verbal or written agreement, understanding or communication.

28. Assignment

You may not assign or transfer your contractual position or the rights under these Terms without our prior written consent. Move may assign these Terms to a third party in a corporate transaction (merger, acquisition, asset sale) without your consent, on prior notice. Your data protection in this scenario is governed by section 6.5 of the Privacy policy.

29. Waiver

Our failure to exercise any right under these Terms does not constitute a waiver to exercise it in the future.

30. Changes to the Terms

We may modify these Terms where there is justified cause (regulatory changes, product evolution, security, commercial). Modifications:

• Material (price, user rights, liability cap, jurisdiction): we will notify by email at least 30 calendar days before they take effect. If you disagree, you can terminate at no cost before then. If you continue using the Platform afterwards, you are deemed to accept the new version.
• Minor (clarifications, corrections, contact updates): take effect upon publishing the updated version.

31. Governing law

These Terms are governed by Spanish law and, where applicable, EU law.

32. Jurisdiction and dispute resolution

32.1. Amicable resolution

We invite you to contact us at hi@idrent.io before initiating any legal action. Most disputes resolve in under 30 days amicably.

32.2. Mediation / arbitration (voluntary)

If the dispute is not resolved amicably, both parties may voluntarily submit it to mediation through a mediation centre based in Madrid. Mediation is not mandatory.

32.3. Jurisdiction

For any controversy arising from these Terms, the parties submit to the jurisdiction of the Courts and Tribunals of Madrid (Spain), with express waiver of any other forum.

Consumer rights: if you act as a consumer domiciled in another EU Member State, you have the right to sue in the courts of your own residence under Art. 18 of Regulation (EU) 1215/2012 (Brussels I bis), and you cannot be deprived of the protections granted by your own State's law.

32.4. Online Dispute Resolution platform (ODR)

Under Regulation (EU) 524/2013, we inform you that the European Commission has made available an online consumer dispute resolution platform accessible at:

https://ec.europa.eu/consumers/odr

You may use this platform to submit disputes related to the online contracting of our services.

33. Contact

• General email: hi@idrent.io
• Post: Moverelocacion, S.L., Avenida de Manoteras 24, 2nd floor, 28050 Madrid, Spain